How do I change country on PayPal account?

The simplest answer to this question is you can’t. PayPal either cannot or will not allow you to change the country you first registered with. I have emailed PayPal on how to change the country stated on my account and I received an apparently automated FAQ list response based on my subject. Clicking through to the most relevant question, I found the following information:

B. How do I change my address from one country to another?

When you move to another country, you need to close your old PayPal account and create a new account using your new address.

If you have addresses in both countries, you can keep your old PayPal account and create a new one, but only one of your accounts can be a Premier or Business account. You’ll need to use different email addresses for each account. An email address can’t be registered to two separate PayPal accounts.

Here’s how to close your old PayPal account:

  1. Log in to your PayPal account.
  2. Click on the Profile icon at the top right corner of the page.
  3. Click Profile and settings.
  4. Click My settings.
  5. Click Close account in the “Account type” section.
  6. Follow the steps listed.

After you close your account, any transactions that are in progress are cancelled. We’ll send any remaining balance in your old PayPal account to your bank account. If you don’t have a bank account on your PayPal account, we’ll send a cheque to the address on your account.

Here’s how to create a new PayPal account:

  1. Go to the PayPal website.
  2. Click Sign Up at the top of the page.
  3. Select your country or region and your language.
  4. Select the type of account you want to create, and then click Get Started.
  5. Enter your information, and then click Agree and Create Account.

After you’ve confirmed your email address, you can use your new PayPal account.”

Great. I have been advised that I must close my account If I have moved country, but I still did not have an answer to how the change the country stated on my account. I replied to them asking again if there was anyway to change the account to reflect that I am living in New Zealand. That was 13 days ago and I am still waiting for a reply.

I then decided to find the information for myself and after spending a night scouring the internet for an answer, I found many similar stories indicating that this is a common problem, if you move to a different country, PayPal requests that you close your account with them and make another. No one I found had a solution.

It seems strange that a modern internet payment provider could not or would not allow for their account holders to move to a different country, and as my email had gone unanswered, I tried a different tact and sent them a tweet asking why one could not change their country. This time I got a decent reply:

“Hi Russ, there are different features available in the countries we support and the majority of your information would (more)”

“need to be updated. That’s why when you move to a different location, you should open a new PayPal account. Thanks!”

So, in summary, PayPal cannot/will not allow your to change the country in your account and if you need help try @AskPayPal on twitter rather than going through the support email.

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